01Where we deliver
We deliver across the Kingdom of Bahrain, and to the other GCC countries — Saudi Arabia, the United Arab Emirates, Qatar, Oman and Kuwait — where international delivery is enabled for your destination at checkout.
If your country is not offered at checkout, we are not currently able to deliver there.
02Delivery timeline
Orders are prepared and dispatched within 1–2 business days of payment being confirmed. The estimates below run from dispatch, and exclude Fridays, Saturdays and public holidays.
| Destination | Service | Estimated delivery |
|---|---|---|
| Bahrain — local | Courier to your address | 1–3 business days |
| GCC — international | International courier | 3–7 business days |
These are estimates, not guarantees. Customs clearance, weather and courier delays can extend an international delivery beyond the times shown.
03Delivery method
All orders are delivered by courier to the address you give at checkout. We do not deliver by post.
- You receive a tracking reference once your order is dispatched.
- The courier contacts you on the telephone number given with the order, so please make sure it is correct and reachable.
- Somebody must be available at the address to receive the parcel. Where delivery fails after repeated attempts, the parcel returns to us and we will contact you.
04Shipping costs
- Within Bahrain — a flat delivery charge applies, shown at checkout.
- To other GCC countries — the charge is calculated from the weight or the dimensions of your order and the destination country, and is shown at checkout before payment.
- Cash on delivery — where offered, an additional handling charge may apply. It is shown separately at checkout.
- Customs duties and import taxes on international orders are set by the destination country. Where they apply they are payable by the recipient and are not included in the amount you pay us.
05Order and payment confirmation
When your payment is approved, we send a confirmation by email to the address on your account, containing your order number, the items ordered, the delivery charge, VAT where it applies, and the total paid. The same confirmation appears in your account under your orders.
Where a mobile number is held on your account, we may additionally send a confirmation by SMS. A further message is sent when your order is dispatched, with the tracking reference.
If you do not receive a confirmation within a few minutes of paying, check the junk folder of your email, then contact us — do not place the order a second time.
06Return shipping
Who pays to send an item back depends on why it is going back:
- Faulty, damaged or incorrect items — MERGE pays the return shipping, wherever you are. We arrange the collection.
- Change of mind, within Bahrain — returns are free within the return period.
- Change of mind, international — the customer bears the cost of returning the item, and the original delivery charge is not refunded.
The full conditions are on the Returns, Refunds & Exchange page.