01Returns
Yes — returns are accepted. You may return an item within 14 days of receiving it.
To be accepted, the item must be:
- unworn, unwashed and unused, in the condition you received it;
- in its original packaging, with all labels and tags still attached;
- accompanied by the order number.
Returns within Bahrain are free within this period. For international orders, the cost of returning the item is borne by the customer unless the item was faulty, damaged or incorrect.
02Items that cannot be returned
For reasons of hygiene and safety, the following cannot be returned or exchanged unless they are faulty:
- beauty, skincare and cosmetic products once opened or unsealed;
- earrings and other pierced jewellery;
- underwear and swimwear where the hygiene seal has been removed;
- items made, altered or personalised to your order;
- food and drink, including everything from the MERGE Café.
03How to return an item
- Contact us within 14 days of receiving your order, quoting your order number.
- Tell us which items you are returning and why.
- We arrange collection, or give you the return address.
- Pack the item securely in its original packaging.
We inspect returned items on arrival. Where an item comes back worn, damaged or without its tags, we may decline the return and send it back to you.
04Refunds
Once your return is received and inspected, we tell you whether it has been approved. Approved refunds are issued within 7–14 business days.
- The time for the money to appear on your statement depends on your bank, and is typically a further few business days after we issue it.
- Where an order was paid cash on delivery, the refund is made by bank transfer to an account in the name of the person who placed the order.
- The original delivery charge is refunded only where the item was faulty, damaged or incorrect.
- Where loyalty points were redeemed on an order, those points are returned to your account with the refund.
05Cancellations
Yes — orders can be cancelled, provided they have not yet been dispatched.
- Contact us as soon as possible with your order number.
- If the order has not been dispatched, we cancel it and refund the full amount, including the delivery charge, to the original method of payment. No cancellation fee is charged.
- If the order has already been dispatched, it cannot be cancelled. You may return it once it arrives, under the returns terms above.
06Exchanges
Yes — exchanges are accepted within 14 days of receiving your order, for a different size or colour of the same item, subject to availability.
- The item must meet the same conditions as a return: unworn, unused, with tags attached and in its original packaging.
- Within Bahrain, the first exchange is free — MERGE covers collecting the original item and delivering the replacement.
- International exchanges — the customer bears the shipping both ways.
- Where the item was faulty, damaged or incorrect, MERGE bears all shipping costs of the exchange, wherever you are.
- Replacements are normally dispatched within 1–2 business days of the returned item reaching us, and then follow the usual delivery timeline.
- Where the size or colour you want is unavailable, we offer a refund instead.
07Faulty, damaged or incorrect items
If something arrives faulty, damaged or not what you ordered, tell us as soon as you can and send a photograph if you are able to. We will collect the item at our cost and give you the choice of a replacement or a full refund, including the original delivery charge.
This does not affect your legal rights under the laws of the Kingdom of Bahrain.
08Contact
To start a return, cancellation or exchange, contact us using the details on the Contact us page, quoting your order number.